Frequently Asked Questions

Lovesexshop is a trusted online sex shop backed by over 20 years of experience in the industry. What started as a small venture has grown steadily over the years — today we deliver to 26 European countries, with more than 1 million packages shipped to date.

We are authorised retailers of internationally recognised brands including LELO, Lovense, Satisfyer, Svakom, and We-Vibe — every product is original.

Same-day dispatch on all orders placed before 5:00 PM, fully discreet packaging and billing, secure GDPR-compliant shopping as standard. Free shipping options, and a 24/7 virtual assistant to help you find exactly what you need. No fuss, no compromise on privacy.

Absolutely — we exclusively sell original, brand-name products sourced directly from official manufacturers and authorised distributors.

We partner with many leading international brands, including Satisfyer, Lelo, We-Vibe, Womanizer, Fun Factory, CalExotics and many more, ensuring that every product meets the highest standards of quality, safety, and durability.

Our range is continuously expanding with the latest releases, so you'll always find something new to explore. Each product comes in its original packaging, with full manufacturer warranty and all relevant safety certifications.

When you shop with us, you can be confident that what you receive is exactly what the manufacturer intended — safe, genuine, and built to last.

We completely understand your concern — and we want you to know that it's perfectly natural. As an online sex shop, we are fully aware that your privacy is just as important as the products you choose. That's exactly why we've built our entire operation around one core principle: completely discretion.

For over 18 years, we've been serving customers across Europe with the utmost care for their privacy and data protection. Your confidentiality is not just a promise — it's the foundation of everything we do.

Here's what that means in practice:

Discreet shipping — Your order arrives in a plain, unmarked package. There is no logo, brand name, or any reference to a sex shop on the label or packaging. To anyone else, it's just another parcel.

Discreet billing — Your bank or card statement will show a neutral company name only. There is no indication whatsoever that the purchase was made from a sex shop.

Secure payments — All transactions are processed through encrypted, PCI DSS-compliant payment systems, protecting your financial data to the highest banking standards.

Data protection — We are fully GDPR-compliant. Your personal data is never shared with, or sold to, third parties. We only use your information to process and deliver your order — nothing more.

We believe that shopping for pleasure products should be a stress-free, enjoyable experience. Your trust means everything to us, and we work hard every single day to earn it. 

Want to know more about how we protect your privacy? Read about our Discretion commitment and see for yourself.

Your privacy is our priority. We collect only the minimum personal data necessary to process and deliver your order — nothing more.

All personal information is handled in full compliance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws

If you wish to delete or update your registration or any personal data, you can do so directly on our website by logging into your account. Under the "My Account" menu, you can update your address and other personal details, delete personal data, view your orders, and subscribe to or unsubscribe from our newsletter.

Ordering is quick and easy — simply visit our online store at lovesexshop.co.uk and browse our full range of products. You can place your order anytime, 24 hours a day, 7 days a week, from the comfort and privacy of your own home.

Please note that all orders are placed exclusively through our website. Unfortunately, we are unable to accept orders via email, phone, SMS, or post.

Product selection - To add items to your cart, simply click the cart icon or to the "Add to Cart" button next to the items you are interested in. 

Your cart -Review your selected items, quantities, and total amount. If you have a discount or gift voucher code, enter it in the “Discount Voucher” field and click “Apply”. 

Delivery & Payment Details - After choosing your products, please fill in the delivery details and select your preferred delivery and payment method. You may choose to shop either without registering or register an account. Registering allows you to manage your details, view your previous orders, and be the first to hear about new products and special offers. More on delivery here.

Order Confirmation - You’ll have the opportunity to review and amend your order before confirming and submitting it.

Order Information - Once your order is placed, you’ll receive a confirmation email summarising your items, total cost, payment method, and delivery details. When your items are dispatched, you’ll receive a shipping notification containing your tracking number and expected delivery date.

No — registration is not required. You are welcome to shop as a guest and complete your purchase without creating an account.

However, registering takes just a moment and comes with a range of exclusive benefits:

Saved details — Store your personal and payment information securely in your account, so you won't need to re-enter them with every order.

Order history — View and track all your previous orders in one place.

Loyalty points — Earn loyalty points with every purchase and redeem them on your next order. For full details on how the programme works, visit our Loyalty Programme page.

VIP Club — Join the LSS VIP Club and enjoy an additional 10% discount, early access to promotions and new arrivals, exclusive deals, and a wealth of educational content and inspiration.

We are an online-only store, so unfortunately we don't have a physical location for in-person shopping. But the good news is that our full range of products is available 24/7 at your fingertips — you can browse and order from the comfort and privacy of your own home, anytime that suits you.

The price you see is the price you pay — it's as simple as that. All product prices displayed in our webshop already include VAT, so there are no hidden fees or surprise charges at checkout.

Please note that a small order surcharge may apply for orders below a certain value. Shipping costs are always clearly displayed before you confirm your order, so you'll know exactly what to expect. 

Shipping costs are always clearly displayed before you confirm your order, so you'll know exactly what to expect. For full details, please visit our Shipping Information page.

We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible. Available methods may vary depending on your country. To see the full list of payment methods available in your region, please visit our Payment Information page.

All transactions are processed through encrypted, secure payment systems — so your financial data is always protected.

We understand this is an important concern — and we've got you covered. Your bank or card statement will only show a neutral company name. There is absolutely no reference to a sex shop, adult products, or anything that could reveal the nature of your purchase.

The same applies to any payment confirmation or invoice you may receive — everything is kept fully discreet, so your shopping stays completely private.

Your privacy is our priority — from the moment you place your order to the moment it arrives at your door.

Enter your voucher code in the “I’ve got a discount code” field during checkout, click “Apply”, and the discount will be automatically applied.

We regularly offer discounts, special deals, and seasonal promotions — so there's always a great reason to visit us!

Here's where you can stay up to date:

Our website — Visit our homepage and look for the 🔔 bell icon — you'll find our latest active promotions right there. Please keep in mind that promotions are periodic, so there may not always be an active offer available at any given time.

Newsletter — Subscribe to our newsletter and receive exclusive offers, early access to sales, and occasional surprise coupons delivered straight to your inbox. 

Virtual assistant — Ask our 24/7 virtual assistant if there are any active coupon codes available — it always knows about the latest deals!

Pro tip: The best way to never miss a deal is to subscribe to our newsletter and join the VIP Club — that way, the best offers come directly to your inbox

We deliver across Europe! Our webshop currently ships to 26 countries, so no matter where you are, we've most likely got you covered:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Delivery times and shipping costs may vary by country. For full details, please visit our Shipping Information page.

Yes — we do offer free shipping! Once your order reaches the free shipping threshold, delivery is completely on us.

Shipping costs and free shipping thresholds may vary depending on your country and the delivery method you choose. For the most up-to-date prices and conditions specific to your region, please visit our Shipping Information page.

We always display the exact shipping cost at checkout before you confirm your order — so there are no surprises.

We do our best to get your order to you as quickly as possible! 

All orders placed and paid before 5:00 PM on a business day are dispatched the very same day.

Once your order is on its way, you'll receive a shipping confirmation email with a tracking number, so you can follow your parcel every step of the way.

Delivery times vary depending on your country and chosen shipping method. For detailed information specific to your region, please visit our Shipping Information page.

Yes — we offer parcel locker and pick-up point delivery options, giving you the flexibility to collect your order wherever and whenever it suits you best. It's also one of the most discreet ways to receive your package.

Available pick-up options and their costs may vary. For full details, please visit our Shipping Information page.

Absolutely — discretion is guaranteed with every single order.

The packaging — Your order arrives in a plain, unmarked box or padded envelope. There are no logos, brand names, product descriptions, or any reference to a sex shop — nothing on the outside reveals what's inside.

The label — Only your name and delivery address appear on the shipping label. The sender name is a neutral company name with no connection to an adult store.

The bank statement — A neutral company name appears on your card or bank statement. There is no indication of the nature of your purchase.

From browsing to delivery — your privacy is protected at every step.

Finding the perfect fit is important — and we're here to help! Each product page includes detailed sizing information, and you can also refer to our comprehensive size chart for guidance.

We recommend measuring yourself before placing your order and comparing your measurements carefully with the size chart. If you're between sizes, we generally suggest choosing the larger option for a more comfortable fit.

Please keep in mind that due to the intimate nature of these products, we are unable to accept returns or exchanges based on incorrect sizing. However, if you receive a product with a material defect, we will of course arrange an exchange for you straight away.

Your health and safety are something we take very seriously. Every product in our webshop is sourced from trusted manufacturers and meets the required European safety standards.

Our products are made from body-safe, non-toxic materials such as medical-grade silicone, premium silicone, body-compatible gel, and ABS plastic — all of which are specifically designed for intimate use and are free from harmful substances such as phthalates and BPA.

We only stock products that come with full manufacturer documentation and the necessary safety certifications, so you can enjoy your purchase with complete peace of mind.

To keep your products safe and hygienic over time, we recommend cleaning them before and after each use with lukewarm water and mild soap, or with one of the specially designed cleaning products available in our store.

If you have sensitive skin or allergies, we suggest opting for medical-grade silicone products, which are hypoallergenic and among the safest materials available.

Should you have any questions about a specific product's material or suitability, feel free to contact us — we're always happy to help.

Here's a quick guide to the most common materials to help you choose the right product for you:

Medical-grade silicone — The gold standard. Hypoallergenic, odourless, easy to clean, and incredibly durable. Ideal for sensitive skin.

Silicone — Smooth, flexible, and body-safe. One of the most popular choices for a wide range of toys.

ABS plastic — A hard, non-porous material often used in bullet vibrators and toy handles. Lightweight, durable, and easy to maintain.

Body-safe gel — Soft and flexible with a realistic feel. Requires a little more care when cleaning.

Glass & stainless steel — Non-porous, temperature-responsive, and extremely hygienic. Perfect for those who prefer a firm feel.

Pro tip: Always use a water-based lubricant with silicone toys — silicone-based lubricants can damage the material over time.

We know that choosing your first toy — or finding something new to enjoy — can feel a little overwhelming with so many options available. Don't worry, we've made it easy for you!

Just starting out? We've created a dedicated My First Sex Toys category specifically for beginners. Here you'll find a carefully curated selection of products that are easy to use, gentle, and perfect for those exploring for the first time. It's the ideal place to start your journey.

 Also, here are a few popular starting points:

For beginners — A classic bullet vibrator or a small, smooth silicone toy is a great first step. Simple, discreet, and easy to use.

For couples — Vibrating couples' rings and app-controlled toys are among our bestsellers — they're fun, playful, and designed to be enjoyed together.

For the curious — Explore our themed gift sets, which combine a few different products in one package — a perfect way to discover what you enjoy.

Need a personal recommendation? Our virtual assistant is available 24/7 right here on our website — just ask and it will help you find the perfect product based on your preferences, experience level, and budget. Think of it as your own personal shopping guide, available anytime, with complete discretion.

It depends on the product. Many of our toys come with built-in rechargeable batteries and include a USB charging cable right in the box — simply charge and enjoy. For these products, no additional purchase is necessary.

Some products, however, require standard batteries (such as AA or AAA) which are not always included in the packaging. You'll always find this information clearly stated on the product page, so you'll know exactly what to expect before you order.

To make sure you're ready to go from the moment your parcel arrives, we also offer a selection of Batteries and charging accessories in our store — so you can add them to your cart in just one click.

Tip: Rechargeable toys are not only more convenient but also more cost-effective and environmentally friendly in the long run — something worth considering when making your choice!

As soon as your order is on its way, we'll send you a shipping confirmation email complete with tracking details — so you'll always know where your parcel is.

If you have an account, you can also check everything under "My Orders" at any time. There you'll find a button to track your parcel directly on the courier's website, as well as the option to download your invoice.

Ordered as a guest? No worries — just use the tracking number from your confirmation email on the courier's tracking page.

If your tracking seems stuck or something doesn't look right, drop us a line and we'll sort it out for you straight away.

We take great care packing every order, but unfortunately things can sometimes go wrong in transit — and we're sorry if that's happened to you.

If you spot any damage when the courier arrives, the best thing to do is refuse the delivery so it comes back to us. We'll then organise a replacement or full refund without delay. Should you decide to accept the parcel, please ask the courier to record the damage and complete a damage report before you sign for it.

Discovered the damage only after unwrapping? Snap a few clear photos of the packaging and the affected item(s), then get in touch with us at info@lovesexshop.co.uk along with your order number and a short description. We'll review your case quickly and work with you on the best way forward — be that a replacement, refund, or another arrangement. In the meantime, please hang on to all packaging and contents.

Yes. You can find all important information about returns and refunds on our Returns & Refunds page, including eligibility, time limits, and step-by-step instructions on how to initiate a return.

If you have any additional questions, our customer support team is happy to help.

All products with electric motors come with a 12-month warranty from the date you receive them. If anything plays up during that time, simply email us at info@lovesexshop.co.uk with your order number and a quick description of the issue — we'll handle it from there.

For the full ins and outs of what's covered, take a look at our Warranty Policy.

We're sorry to hear that — and we want to put things right. Every complaint is taken seriously, and we're committed to reaching a fair outcome as swiftly as possible.

Just send us an email at info@lovesexshop.co.uk with your order number, a description of the problem, and photos if you have them. Our team will get back to you promptly with next steps.

Full details on the complaints process and your rights can be found in our Terms & Conditions. Please don't sit on it — reach out and let us help.

With over 20 years of experience, deliveries made across 26 European countries, and a loyal returning customer base, we focus on providing a reliable shopping experience.

But rather than take our word for it, have a browse through the real reviews on our homepage or on individual product pages. You'll find honest, unfiltered feedback from verified buyers who've already tried what you're looking at.

We read every review and take every comment on board — because getting better never stops.

No worries, it happens to the best of us. Just click "Log In", then "Forgot Password?" and we'll send a reset link to your registered email address. Remember, your email address doubles as your username.

A little maintenance goes a long way — both for hygiene and for making sure your toy lasts as long as possible.

Keep it clean — Give your toy a wash before and after every use with lukewarm water and a gentle soap. Want an extra level of freshness? We carry a range of specially formulated cleaning and disinfectant products in our store that are designed specifically for intimate products.

Store it properly — Once it's clean and completely dry, pop it back in its original box or a dedicated storage pouch. It's best to keep toys separate, as some materials can react when stored together over time.

Look after your batteries — For battery-operated toys, take the batteries out between uses. It's a small step that helps protect both the motor and the battery life.

Choose the right lubricant — Silicone toys and silicone-based lubricants don't mix well — stick to water-based lubricants to keep the surface in perfect condition. Not sure which one to use? Check the product page or just ask us.

Treat your toy well and it'll return the favour for a long time to come.

Our round-the-clock virtual assistant is always on hand directly on our website — no queues, no limited hours. If you’d like guidance with choosing a product, want to check something about your order, or simply need a quick reply, it’s the easiest way to get help. Just start a chat with Maya!

If you’d rather reach out to our team, you’re welcome to send us an email at info@lovesexshop.co.uk whenever it suits you — we genuinely appreciate every message. Please note that email replies are handled during our standard office hours, Monday to Friday, from 7:00am to 15:00pm.